On May 20, 2026, Absen celebrates its 26th anniversary. As a global leader in LED display technology and applications, Absen has always been committed to sincere service has remained committed to delivering sincere service through its industry-leading three-tier support system and global service network to deliver professional service supporting customers across 165 countries and regions. To mark this milestone, Absen officially launches the “Empowering Every Scene, Service Beyond the Screen” — 26th Anniversary Global Customer Site Inspection Program, offering complimentary on-site inspections to global existing customers, reinforcing Absen’s long-term commitment to customer success and helping ensure optimal display performance and reliability.
26th Anniversary: A Continued Commitment to Sincere Service
As the LED display industry continues to evolve, Absen has always regarded service as a core competitive advantage alongside its products. From the release of the Service White Paper, to the implementation of the three core service values of “Fast, Professional, and Global,” to the deeply embedded brand philosophy of AbsenCare — “Your Trusted LED Display Service Partner, Always by Your Side” — Absen is building a service ecosystem that covers the entire equipment lifecycle.
On its 26th anniversary, Absen launches this global customer site inspection program as another step in advancing this commitment— elevating proactive inspection services as part of its long-term commitment to customer support, ensuring that service extends beyond failure response to preventive maintenance and shared customer value creation.
Your Gains: More Than Free — It’s About Protection
This 26th anniversary global customer service inspection is more than a free on-site service — it is a deep commitment to protecting customer asset value.
- Early detection of potential screen issues
Through comprehensive inspections, identify early signs of failure, prevent sudden blackouts or display abnormalities, and stop minor issues from escalating into major failures.
- Reduced equipment failure rates and operational risks
Comprehensively check power supply, wiring, software, environment, and other key areas to minimize unplanned downtime and ensure business continuity.
- Stable and efficient equipment operation
Continuously optimize screen operating status to ensure brightness, color accuracy, and smooth playback remain at peak levels.
- Extended equipment lifespan
Professional maintenance slows the aging process, maximizes return on investment, and helps every screen deliver greater value.
Inspection Scope: 8 Modules, Full Coverage
This inspection covers 8 major modules, from hardware to software, appearance to environment, and equipment inspection to personnel capability, ensuring every screen receives a comprehensive assessment:
1. Appearance Inspection: Black screen uniformity, module color difference, dead pixels/caterpillar-like pixel defects/color blocks, surface contaminants, structural stability
2. Display Performance: Brightness adjustment, color uniformity, playback smoothness, ghosting/trailing
3. Power Supply & Wiring Inspection: Wiring standards, signal stability, cable routing condition, power failure protection
4. Software Inspection: Monitoring status, parameter backup, firmware and software version updates
5. Environment Inspection: Ventilation conditions, temperature/humidity risks, coastal environment impact on the screen
6. Spare Parts Inspection: Quantity and condition of spare parts including modules, receiving cards, power supplies, HUB boards, LEDs, module masks
7. Maintenance Inspection: Whether on-site structure affects maintenance operations, customer basic maintenance capability, troubleshooting ability, familiarity with remote support procedures.
8. Waterproofing Inspection (Outdoor Projects): Power box seal condition, internal moisture ingress traces, water ingress in faulty modules
Standardized Inspection Process and Delivery Assurance
To ensure the efficiency and standardization of global inspections, the Absen service team will strictly follow six standard operating procedures:
- Customized Inspection Plan: Coordinate with customers to tailor an inspection schedule
- Define Inspection Scope: Determine inspection items based on product characteristics
- Assign Tasks and Personnel: Designate service engineers
- Prepare Tools and Equipment: Carry necessary professional tools for the inspection
- Standardized On-site Inspection: Conduct on-site operations in strict accordance with the 27-item inspection checklist
- Record Results and Deliver a report: After inspection completion, formally deliver a professional screen inspection report with maintenance recommendations to ensure stable and efficient equipment operation and extend equipment lifespan
Program Details:
Application Period: May 20, 2026 — December 31, 2026
The inspection service involves the allocation of global technical resources, and slots are limited. Contact your sales representative to secure your exclusive inspection slot.
Conclusion: 26 Years of Gratitude — Service Beyond the Screen
For 26 years, Absen has grown alongside its global customers. From the first LED screen to display solutions covering 165 countries and regions, Absen has always believed that product is the start of trust, and service is its continuation.
On this 26th anniversary, Absen launches a global free inspection campaign to reaffirm its commitment to customer success worldwide. Moving forward, Absen will continue to uphold its core values of “Honesty, Gratitude, and Responsibility,” and with the service values of “Fast, Professional, and Global,” remain by every customer’s side as — “Your Trusted LED Display Service Partner, Always by Your Side.”
